Privacy Policy

SolarSphere Energy India Private Limited (“SolarSphere”/ “We”/ “Us”) is committed to safeguarding the privacy and security of the information supplied by every person (“User”/ “You”) accessing https://www.solarsphere.in/ (“Website”).

We take your privacy very seriously and it is important to us that you can use and enjoy our Website without having to compromise your privacy in any way. This Privacy Policy relates to the collection and use of personal information you may supply to us while accessing the Website, social media, etc. By using SolarSphere products which includes this Website, you agree to this Privacy Policy

This Privacy Policy is in addition to any other terms and conditions applicable to SolarSphere products. Except as otherwise contemplated in this Privacy Policy, we do not disclose any personally identifiable information about you to any third party without your permission.

This Privacy Policy applies only to our online activities and is valid for all visitors to the Website with regards to the information shared by you. This policy is not applicable to any information collected offline or via channels other than this website.

We reserve the right to update or modify this Privacy Policy at any time without prior notice and such changes shall be effective immediately upon posting the updated or modified Privacy Policy on the Website.

Personal data

We shall collect personal information of the User, by which he/ she/ they, as a person can be identified, including but not limited to name, gender, age, date of birth, mobile /landline number, address, email address, any identity number, etc (“Personal Data” or “Personal Information”

It is hereby clarified that:

  • While some User information has to be mandatorily provided, others are optional and certain portions of the information shall remain private and some shall be displayed to other Users; We shall always let the User know which is which.
  • Additional information may be gathered during subsequent use of the Website by the User, whenever the User chooses to provide it.

 

How we may collect or receive personal data from you

SolarSphere may collect or receive your personal data from you through your use of SolarSphere products in various ways.

You may choose to submit your personal data and other information to us through various communication channels provided by SolarSphere products including the Website, for example, form submissions, chat submissions, blog subscription, emails, calls, etc. We may use cookies or similar technologies that collect certain anonymous Website usage information when you access, view, and use the Website.

The types of personal data/sensitive personal data we may collect are as below

We may collect the following personal data from you:

  • Name and phone number
  • Contact information including email address, phone number, mobile number
  • Demographic information such as date of birth, gender, pincode, preferences and interests
  • Payment-related information we need to complete a transaction (such as bank account, credit / debit card number or any other financial accounts information)
  • IP address
  • Other information relevant to customer surveys and/or offers
  • Phone contacts information like name, address, email, phone number, instant messenger information and organization.
  • Publicly available information
  • Any other items of “sensitive personal data or information”

How we may use the data we collect

SolarSphere may use the information obtained from you for the following purposes:

  • Processing your requests / inquiries
  • Correspond with you
  • Provide customer service and dealing with requests, enquiries, complaints or disputes and other customer care related activities
  • Marketing purposes to send periodic promotional emails about new products, special offers or other information of interest to you.
  • internal business purposes, such as record keeping, data analysis, reviews and audits, developing new products, enhancing our Website, improving SolarSphere services, identifying usage trends and determining the effectiveness of our promotional campaigns.
  • Conduct academic research and surveys
  • Implement information security practices, determine any security breaches, or computer virus
  • Investigate, prevent, or act regarding illegal activities and suspected fraud
  • Comply with legal and regulatory obligations, and to defend ourselves in litigation and investigations and to prosecute litigations,
  • Enable you to refer contacts for solar rooftops or other products offered by SolarSphere and earn referral rewards if applicable Marketing purposes to send periodic promotional emails about new products, special offers or other information of interest to you and your contacts by email, SMS, phone or other communication channels.

Security and access to information

SolarSphere will endeavour to take all reasonable steps to ensure the security, integrity and the privacy of your personal data and sensitive personal data that you may submit to us while accessing the Website.

Disclosure

Save alone cases wherein you have consented to or where disclosure is necessary to achieve the purpose for which it was submitted, SolarSphere will not sell, rent or trade or publish your personal and sensitive data, except as required by law.

SolarSphere may disclose Your Personal Information as required by law to any competent law enforcement body, regulatory or government agency, court or other third party where We believe the disclosure is necessary or appropriate to comply with a regulatory requirement, judicial proceeding, court order, government request or legal process served on Us, or to protect the safety, rights, or property of Our customers, the public, SolarSphere or others, and to exercise, establish or defend SolarSphere’s legal rights.

Links to other Sites

On the Website, you may come across links to third party websites, which are not under our control. We cannot accept responsibility for the protection and privacy of any information that you provide while visiting those sites. Before disclosing your personal information on any other website, we advise you to examine the terms and conditions and privacy policies of such other websites.

Contact Us

If you have any questions about this Privacy Policy, please feel free to contact us using the contact information specified on https://www.solarsphere.in